Warranty

At Completely Unwired we offer a full 1 year warranty on all of our products, we require you to have the purchase receipt handy for when you make a claim. Claims must be made within the 1 year purchase date of the product.

If you believe you have been issued a faulty product you can contact our us at help@completelyunwired.com , with all the details regarding your claim, our team will be in contact with you as soon as possible to rectify this.

If we determine the product to be not covered under Completely Unwired Warranty, we will contact you directly and discuss alternatives and possible replacements at an additional cost.

Returns

Returns on your completely Unwired products are eligible within 14 days of purchase, with a valid receipt and given that the item is unopened and unused

To start the return process contact our team at help@completelyunwired.com, this must be within 14 days of purchase date or we will not accept returns anytime after that. The team at Completely Unwired will contact you as soon as possible with return instructions

Completely Unwired does not accept returns from purchases made from third party retailers, if you have purchased from a third party retailer you must contact them to see what their policy is.

We do not do returns for incompatibility issues, please make sure your phone is compatible with our chargers prior to purchase

Shipping costs are non-refundable. We suggest when returning your item to keep tracking number as proof of return in case the package is lost.

REFUNDS

Once we receive your return, we will assess the products and process your request within 7 business days and will keep you updated along the way. Once completed, you will be informed via email and the full amount of the purchased product will be credited back to you. Please allow 7-10 business days for the credit to appear on your bank statement. Please also take note that we do not refund any shipping costs.